Terms of Service

1. Overview

This website (www.relaxureliving.com) is operated by AVENTRA INDUSTRIES LIMITED ("RELAXURE," "we," or "our"). By using our site or purchasing from us, you agree to these Terms of Service ("Terms"), including all linked policies (Privacy Policy, Return Policy, Shipping Policy). These Terms apply to all users of the site.

We reserve the right to update these Terms at any time. Your continued use constitutes acceptance of changes.

2. Orders & Payments

Accepted Payments: Credit/debit cards (Visa, Mastercard, Amex), bank transfers, including layway payment plans such as Klarna and Afterpay.

Pricing: All prices in USD. We reserve the right to correct errors.

3. Online Store Terms

You must be the age of majority in your jurisdiction.

Prohibited: Illegal use, viruses, or unauthorized copying of site content.

Violations may result in immediate termination of Services.

4. General Conditions

We may refuse service to anyone at any time.

Content (excluding credit card info) may transfer unencrypted across networks.

No reproduction/exploitation of our Service without written permission.

5. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

6. Modifications to Service & Prices

Prices subject to change without notice.

We may modify/discontinue Service at any time without liability.

7. Products & Services

Products are subject to our Return Policy.

Colors/images may vary due to device displays.

We reserve the right to limit sales by person/region.

8. Billing & Account Information

We may refuse/cancel orders (e.g., for suspected reselling).

You must provide accurate purchase/account information.

9. Optional Third-Party Tools

Third-party tools are provided "as is" without warranty.

10. Third-Party Links

We are not responsible for third-party content or websites.

11. User Comments & Feedback

We may use your submissions without restriction or compensation.

Prohibited: Unlawful, abusive, or misleading comments.

12. Intellectual Property

All site content (logos, text, designs) is owned by RELAXURE.

Unauthorized use may result in DMCA takedowns or legal action.

13. Electronic Communications

You consent to electronic communications (email, site notices).

14. Errors & Omissions

We reserve the right to correct errors in product info/pricing.

15. Prohibited Uses

Including but not limited to: Illegal activities or harassment, IP infringement or virus distribution.

16. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You acknowledge that the installation of our Products are subject to local rules and regulations of your state. You agree to comply with all applicable state laws, and building codes/permits before installation of any of our product(s).

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RELAXURE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify RELAXURE against third-party claims from your breach.

18. Severability

If any provision is unenforceable, the remainder of the Terms remain valid.

19. Termination

We may terminate your access for violations.

Obligations surviving termination remain in effect.

20. Entire Agreement

These Terms supersede all prior agreements.

21.Shipping & Delivery

21.1 Domestic (Contiguous U.S.)

Cost: Free for all orders.

Time frame: 20–40 business days.

Tracking: Provided via email or call us at 1-213-566-8658

21.2 Hawaii, Alaska & International

Cost: Calculated per order (contact info@relaxureliving.com for quotes).

Time frame: 40–50 business days (may vary by destination).

Customs: All fees and taxes included in logistics costs.

21.3 General Terms

Inspection: Report damages within 48 hours with photos to info@relaxureliving.com.

Self-Arranged Shipping: Allowed; notify us for pickup coordination.

22. Returns & Refunds

Policy: Full details here: https://www.relaxureliving.com/us/terms/refund-policy

23. Prohibited Uses

You may not:

• Violate local building codes with pergola installations.
• Resell products without authorization.
• Modify structures in ways that void warranties or compromise safety.

24. Dispute Resolution

Mediation: Contact support@relaxureliving.com for prompt resolution. However, we have never had any problems or dispute with our customers and are happy to solve any problems catering to our customers’ needs.