Question 1

How long does it take to receive my pergola?

Accepted Answer

Your Relaxure pergola will arrive at your doorstep in (4 weeks for the west coast, and 5 weeks for the east coast) from order confirmation. We balance careful packaging and timely delivery so you can start enjoying your outdoor space sooner.

Question 2

How much does shipping cost?

Accepted Answer

Our shipping cost is free all over the USA!

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide. Please drop us a message for details.

Question 4

How is the pergola delivered?

Accepted Answer

Your pergola arrives in well-protected, pre-assembled modular sections via a professional freight service. This makes assembly way easier. You will receive updates from us as your order is getting ready to travel, and the driver will contact you prior to the delivery date to schedule a mutually agreed delivery time. The freight professionals will place the packages at your designated delivery location and help you with moving them to storage.

Question 5

Is the Pergola easy to transport? How many boxes does it come in?

Accepted Answer

Your pergola will arrive via freight delivery. All boxes are double-packed, and you’ll receive about 5-10 large boxes. Please ensure your installation space can accommodate the packaged components. The dispatch company will contact you to schedule a delivery time. White glove delivery is available for an additional fee.

Question 6

How much are my customs duties?

Accepted Answer

Our logistics fees include all customs and import fees, including local taxes. We ensure compliance with domestic laws before shipping.

Question 7

What if my pergola gets damaged during shipping?

Accepted Answer

We insure each purchase during transit. Inspect packages upon delivery and report any damage within 48 hours with photos for a quick resolution.

Question 8

Can I expedite shipping?

Accepted Answer

Yes, expedited shipping is available via couriers like DHL or TNT. Contact us for a shipping quotation.

Question 9

Can I arrange for my own shipping?

Accepted Answer

Yes, you can arrange your own shipping. Contact us if you’d like to pick up your packages.

Question 10

How is your shipping process?

Accepted Answer

Once your order is placed, we pack your pergola in cardboard boxes and pallets. You’ll receive a tracking number and delivery updates after shipment.

Question 11

Can I store the pergola until I'm ready to build?

Accepted Answer

Yes, you can store the pergola in a dry, covered space like a garage or under a tarp.

Question 12

Can you hold the pergola for me?

Accepted Answer

Yes, we offer storage services. Select your desired storage period at checkout, and we’ll ship your order once the period ends.

Question 13

Can your pergola be disassembled and reassembled if I need to move?

Accepted Answer

Absolutely! Our Relaxure pergolas are designed to be both durable and versatile. Unlike many other pergolas on the market that are essentially one-time-use and may fall apart during disassembly, our pergolas are built to withstand multiple installations. Whether you're moving to a new home or renting a different place, you can take your Relaxure pergola with you and reassemble it as good as new. We can also send you replacement parts if you need them. Please feel free to drop us a line.

If you ever need replacement parts or additional components, we’re here to help. Just let us know, and we’ll send you the parts you need to ensure your pergola stays in perfect condition, no matter where life takes you.

Question 14

What materials are Relaxure pergolas made from? Will it rust or fade?

Accepted Answer

Our pergolas are made from high-quality, AAMA 2605 powder-coated 6063-T6 aluminum. Our colors that don’t fade and coats that don’t fall off. Relaxure pergolas sustain under acid rain, without fading or wear years after year. The color stays vibrant.

Question 15

Are your pergolas watertight?

Accepted Answer

Yes, our pergolas are watertight with a separate drainage system and built-in gutter and beam structure to prevent leaks.

Question 16

How do I choose the right pergola for my space?

Accepted Answer

Consider your available space, local weather conditions, and desired features. Our team can assist with recommendations.

Question 17

Can I add accessories like screens or glass walls later?

Accepted Answer

Yes, you can add screens, glass walls, and other accessories at any time after installation.

Question 18

Where does my pergola come from?

Accepted Answer

Relaxure pergolas are engineered with precision and manufactured in our dedicated facilities using premium-grade materials. Every component undergoes rigorous quality control to ensure the exceptional durability and performance that sets our products apart in the market. We keep ample availability of our best-sellers in the US so when you order, your pergola will be shipped domestically.

Question 19

Can I customize the size or color of the Pergola?

Accepted Answer

We offer standard sizes but also support custom orders for different dimensions and colors. Please contact our sales team to learn more about customization options and pricing.

Question 20

Can multiple Pergolas be connected to create a larger outdoor space?

Accepted Answer

Yes, multiple Pergolas can be connected to cover a larger area. We recommend planning your space requirements before installation to choose the best expansion setup.

Question 21

Can the Pergola louvers be manually or remotely controlled? Does it support an app?

Accepted Answer

Our Pergola features an electric control system that allows you to adjust the louvers via a remote control or a mobile app.

Question 22

Does the Pergola provide effective sun, rain, and wind protection?

Accepted Answer

Yes, the adjustable louvers help control sunlight exposure, the built-in drainage system efficiently directs rainwater, and the sturdy frame and optional side screens enhance wind protection, ensuring a comfortable outdoor experience.

Question 23

Is the roof waterproof?

Accepted Answer

Yes, the 2-blade strengthened louvers and built-in gutter system ensure the roof is waterproof.

Question 24

Are your LED lights dimmable on the pergola?

Accepted Answer

Yes, the LED is too bright. Relaxure pergola offers perfect dimming options.

Question 25

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, Google Pay, ACH, and wire transfers.

Question 26

Do you offer financing?

Accepted Answer

Yes, we offer financing options through Klarna, including 0% interest plans.

Question 27

Do I need a permit for this in my town?

Accepted Answer

Permit requirements vary by location. Check with your local authorities for guidelines.

Question 28

Can the screen and glass wall be installed on the same side?

Accepted Answer

Either a screen or a glass wall can be installed on a single side at a time. Contact us for creative customization options.

Question 29

What accessories do you offer?

Accepted Answer

We offer retractable screens, sliding glass walls, and more. Contact us for custom requests.

Question 30

Can I add side screens, heaters, or lights to the Pergola?

Accepted Answer

Yes, our Pergola is compatible with optional accessories such as retractable side screens, smart heaters, allowing you to create a more comfortable and functional outdoor space.

Question 31

How many people are needed for installation, and how long does it take?

Accepted Answer

Relaxure pergolas of all sizes can be installed by two people in approximately 3-4 hours, thanks to our innovative modular design with pre-assembled components. The process is straightforward—like snapping together sophisticated LEGO blocks—so you'll be enjoying your outdoor sanctuary the same day it arrives. If it’s your first time assembling a Pergola, it may take longer.

Question 32

Does the Pergola come with an installation manual or video guide?

Accepted Answer

Yes, the product includes a detailed installation manual, and we also provide an online video guide to help you with the installation process. Contact us if you need the video link.

Question 33

Do I need to hire a contractor to install my pergola?

Accepted Answer

No, our pergolas are designed for DIY installation. However, we can recommend certified installation partners if needed.

Question 34

Where are the installation instructions?

Accepted Answer

Installation manuals and videos are available on our website as downloadable PDFs.

Question 35

Can I modify the height or width of the pergola?

Accepted Answer

Yes, you can modify the height and width by cutting the extruded aluminum. Contact us for custom requests.

Question 36

What do I need to install this on?

Accepted Answer

Install the pergola on a solid, level foundation like concrete, wood decking, or stone pavers. A concrete footer is often needed.

Question 37

Can I contact you if I have questions during installation?

Accepted Answer

Absolutely! Our dedicated support team is available throughout your installation process via phone, email, or live chat. We're committed to ensuring your installation experience is as smooth as the operation of your smart pergola.

Question 38

Do your pergolas come with a warranty?

Accepted Answer

Yes, we offer an industry unseen warranty. all Relaxure pergolas come with a 15-year warranty.

Question 39

How long is the warranty, and what parts are covered?

Accepted Answer

We offer a 15-year structural warranty and a 2-year motor warranty, covering the frame, louvers, and electrical system. If you experience any non-human-related damages during the warranty period, we will provide free repairs or replacements. The warranty covers structural defects and material issues but not damage from improper installation or weather conditions

Question 40

If a part is lost or damaged, can I purchase replacements separately?

Accepted Answer

Yes, we offer individual replacement parts for the Pergola, including motors, louvers, and remote controls. Please contact our customer service team to place an order.

Question 41

What is your return policy?

Accepted Answer

Pergolas can be returned within 30 days in new condition with original packaging. A 15% restocking fee applies, and customers cover return shipping costs unless there’s a manufacturer defect.

Question 42

How do I maintain my pergola in perfect condition?

Accepted Answer

Maintaining your Relaxure pergola is remarkably simple—just rinse with water occasionally to remove dust and debris. The commercial-grade aluminum construction and powder-coated finish resist corrosion, fading, and weathering, ensuring your pergola remains beautiful for decades with minimal maintenance.

Question 43

How can I contact customer support?

Accepted Answer

Reach us via email, phone, or live chat on our website.

Question 44

What are your support hours?

Accepted Answer

Our support team is available 24/7.

Question 45

Can I get assistance with choosing the right pergola?

Accepted Answer

Absolutely! Contact us, and our team will help you find the best pergola for your space.

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